Welcome to US Fishing Haven’s FAQ section! We’re here to help you with any questions about our premium fishing gear, shipping policies, and more. Whether you’re a fly fishing enthusiast or preparing for a freshwater adventure, find your answers below.
About Our Products
What types of fishing gear do you specialize in?
We specialize in high-quality fly fishing and freshwater fishing equipment, including:
- Fly fishing rods, reels, and technical gear
- Flies and fly tying materials
- Freshwater rods, reels, and combos
- Specialized fishing apparel and rain gear
- Tackle, lures, and terminal gear for all fishing styles
Do you offer saltwater fishing equipment?
Yes! While we specialize in freshwater and fly fishing, we carry a selection of saltwater fishing tackle and accessories for anglers pursuing ocean species.
What makes your fishing gear different?
Our products are selected by experienced anglers for their durability, performance, and value. We focus on professional-grade equipment that can withstand real fishing conditions, from mountain streams to deep-sea adventures.
Ordering & Payments
What payment methods do you accept?
We accept Visa, MasterCard, JCB, and PayPal for secure, convenient checkout.
Is my payment information secure?
Absolutely. We use industry-standard encryption for all transactions, and we never store your full payment details on our servers.
Can I modify or cancel my order after placing it?
We process orders quickly to get you fishing faster. Contact us immediately at [email protected] if you need to modify or cancel an order. We’ll do our best to accommodate your request if your order hasn’t entered processing.
Shipping & Delivery
What are my shipping options?
We offer two shipping methods:
- Standard Shipping ($12.95): 10-15 business days via DHL or FedEx (automatically selected for fastest delivery to your location)
- Free Shipping (orders over $50): 15-25 business days via EMS
Need it faster? Contact us about expedited options.
How long does order processing take?
Our Seattle-based team processes all orders within 1-2 business days. During peak seasons (spring and fall), we maintain this speed with additional staff.
Do you ship internationally?
Yes! We ship worldwide except to Asia and some remote regions. Note that import duties are the responsibility of the recipient, and we prepare all necessary customs documentation.
How is my fishing gear packaged for shipping?
Your gear arrives in protective, water-resistant packaging. Rods ship in protective tubes, reels in padded boxes, and tackle is carefully sorted for easy unpacking.
Returns & Exchanges
What’s your return policy?
You have 15 days from delivery to initiate a return. All items must be in original condition with packaging. Please see our full return policy for details.
How do I start a return?
Contact our customer service at [email protected] with your order number and reason for return. We’ll guide you through the process.
Who pays for return shipping?
Customers are responsible for return shipping costs unless the return is due to our error or defective merchandise.
Account & Technical Questions
How do I reset my password?
Click “Forgot Password” on the login page and follow the instructions sent to your email.
Can I track my order without an account?
Yes! Use the tracking number provided in your shipping confirmation email to track your package directly with the carrier.
Still have questions? Our fishing experts are ready to help! Contact us at [email protected] or call our Seattle office at
. We’re committed to getting you the right gear for your next fishing adventure.