Welcome to Shimano Store – US Fishing Haven, where we’re passionate about providing premium fishing equipment and apparel to anglers worldwide. We understand that having reliable gear is crucial for your fishing adventures, which is why we’ve crafted shipping and return policies with the same precision as our fishing products.
Shipping Information
Order Processing
All orders are processed within 1-2 business days (excluding weekends and holidays). You’ll receive a confirmation email with tracking information once your order ships.
Shipping Methods & Delivery Times
Standard Shipping: $12.95 via DHL or FedEx
- Delivery within 10-15 business days after shipment
- Best for urgent orders
- Includes package tracking
Free Shipping: Available for orders over $50 via EMS
- Delivery within 15-25 business days after shipment
- Economical choice for non-urgent orders
- Tracking available but may be limited in some regions
Note: Delivery times are estimates and may vary based on destination and customs processing. We ship worldwide except to certain remote regions and Asia.
Returns & Exchanges
We stand behind our fishing gear, but understand that sometimes equipment needs to be returned. Our policy is designed to be as straightforward as casting a line.
Return Policy Overview
- Return Window: 15 days from delivery date
- Condition: Items must be unused and in original packaging
- Refund Method: Original payment method
Non-Returnable Items
For safety and hygiene reasons, we cannot accept returns on:
- Personalized or custom-tied flies from our Flies and Fly Tying section
- Used fishing tackle from Freshwater Terminal Tackle or Saltwater Fishing Tackle categories
- Opened packages of Fly Line & Tippets or Freshwater Line & Leader
- Worn apparel or rain gear (unless defective)
Step-by-Step Return Process
Step 1: Initiate Your Return
Contact our customer service within 15 days of receiving your order:
- Email: [email protected]
- Subject: “Return Request: [Your Order Number]”
Include these details in your email:
- Order number
- Item(s) for return (product name and SKU if available)
- Reason for return
- Preferred resolution (refund or exchange)
Step 2: Receive Return Authorization
Within 2 business days, we’ll email you:
- Return authorization number
- Prepaid return label (for defective items only)
- Packaging instructions
Step 3: Ship Your Return
For non-defective returns:
- Repack items securely in original packaging with all tags and accessories
- Affix the return label
- Ship via specified carrier
Note: Customers are responsible for return shipping costs unless the return is due to our error.
Step 4: Return Processing
After we receive and inspect your return (typically within 5 business days):
- Exchanges: Replacement ships immediately
- Refunds: Processed within 3 business days
Refund Information
Refunds are issued to your original payment method:
- Credit cards (Visa, MasterCard, JCB): 3-10 business days (varies by bank)
- PayPal: 3-5 business days
Original shipping fees are non-refundable unless the return is due to our error.
Damaged or Defective Items
If you receive damaged fishing gear:
- Contact us immediately at [email protected] with photos
- We’ll provide a prepaid return label
- Upon receipt, we’ll expedite a replacement or full refund
Angler’s Tip
Inspect your fishing gear immediately upon delivery. This allows us to quickly address any shipping-related issues and get you back on the water faster.
International Returns
For our global customers (excluding Asia and certain remote regions):
- Return shipping costs are the customer’s responsibility
- Mark packages as “Returned Goods” to avoid customs fees
- Original shipping fees and import duties are non-refundable
Need Help?
Our team of fishing enthusiasts is ready to assist with any shipping or return questions:
- Email: [email protected]
- Phone: [Customer Service Number]
- Hours: Monday-Friday, 8AM-5PM PST
Last Updated: [Insert Date]
Happy fishing from the Shimano Store team!