Term and Conditions

1. General Information

Store Name: Shimano Store – US Fishing Haven

Website: usfishinghaven.com

Business Address: 668 Horizon Circle, Seattle, US 98109

Customer Service: [email protected]

We specialize in high-quality fishing gear including rods, reels, tackle, technical gear, and fishing apparel for passionate anglers worldwide (excluding Asia and certain remote regions).

2. User Obligations and Responsibilities

2.1 Account Registration

When creating an account, you agree to:

• Provide accurate and complete information
• Maintain the confidentiality of your account credentials
• Notify us immediately of any unauthorized use

2.2 Prohibited Activities

You may not:

• Use our site for any unlawful purpose
• Attempt to gain unauthorized access to our systems
• Interfere with the proper working of the website
• Misrepresent your identity or affiliation
• Use our products for commercial fishing without proper licensing

3. Products and Services

3.1 Product Descriptions

We strive for accuracy in describing our fishing gear and apparel, including:

• Fly fishing equipment (rods, reels, lines, tippets)
• Freshwater and saltwater tackle
• Technical fishing gear and accessories
• High-performance fishing apparel and rain gear

However, we cannot guarantee that product colors or specifications will be exactly as shown on your display.

3.2 Product Availability

All orders are subject to availability. We reserve the right to limit quantities and discontinue products without notice.

3.3 Intended Use

Our products are designed for recreational fishing purposes. Commercial use may void warranties unless specifically stated.

4. Orders and Payment

4.1 Order Acceptance

Your order represents an offer to purchase which we accept by sending an order confirmation email. We reserve the right to refuse any order.

4.2 Pricing

All prices are in USD. We may adjust prices due to market conditions or errors, but will honor the price at the time of your order confirmation.

4.3 Payment Methods

We accept:

• Visa
• MasterCard
• JCB
• PayPal

Payment is processed at time of order. For your security, we do not store full credit card information.

4.4 Sales Tax

Applicable sales tax will be added to orders shipped to Washington state.

5. Shipping and Delivery

5.1 Processing Time

Orders are processed within 1-2 business days (excluding weekends and holidays).

5.2 Shipping Options

We offer two shipping methods:

• Standard Shipping: $12.95 via DHL or FedEx (10-15 business days after shipment)
• Free Shipping: For orders over $50 via EMS (15-25 business days after shipment)

Delivery times are estimates and may vary based on destination and customs processing.

5.3 Shipping Restrictions

We ship worldwide except to Asia and certain remote regions. International customers are responsible for any customs fees or import duties.

6. Returns and Refunds

6.1 Return Policy

We accept returns within 15 days of delivery for unused items in original packaging. Exceptions include:

• Personalized or custom-tied flies
• Used fishing tackle
• Opened packages of line or leader
• Worn apparel (unless defective)

6.2 Return Process

To initiate a return:

1. Contact customer service within 15 days
2. Receive return authorization
3. Ship items back (customer pays return shipping unless defective)
4. Allow 5 business days for processing after we receive your return

6.3 Refunds

Refunds are issued to the original payment method within 3-10 business days. Original shipping fees are non-refundable unless the return is due to our error.

7. Intellectual Property

All content on this website, including text, graphics, logos, and product designs, is our property or our licensors’ and protected by intellectual property laws. You may not reproduce, distribute, or create derivative works without our express permission.

8. Limitation of Liability

To the fullest extent permitted by law, Shimano Store – US Fishing Haven shall not be liable for:

• Any indirect, incidental, or consequential damages
• Loss of profits or data
• Damages resulting from product misuse or modification
• Events beyond our reasonable control (natural disasters, etc.)

Our total liability for any claim related to our products or services shall not exceed the purchase price of the product in question.

9. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the State of Washington, without regard to its conflict of law provisions.

10. Changes to Terms

We reserve the right to modify these Terms at any time. Changes will be effective immediately upon posting to our website. Your continued use of our site after changes constitutes acceptance.

11. Contact Us

For questions about these Terms or your orders:

Email: [email protected]
Phone: [Customer Service Number]
Hours: Monday-Friday, 8AM-5PM PST